Terms and Conditions
Use of the Website
The following website www.suzanaperrez.com (‚Website’) is the sole property of Suzana Perrez S.C. (‚Suzana Perrez ’, ‚SP’, ‚We’), a company registered in Poland under registration number REGON 383859814 with the registered address 00-519 Warszawa, ul. Wspólna 41.
All Terms and Conditions contained in the Website shall govern the use of this Website and by entering it you agree to comply with these in full.
We will accept orders placed by customers above the age of 18 years exclusively.
Order Placement
All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.
You will be notified of your order being accepted and processed by e-mails sent to the e-mail address provided at purchasing/registration process.
Suzana Perrez strives to maintain availability of its products on the website, however at certain times and due to circumstances beyond our control, such as production delays, transportation issues and other, items may become temporarily unavailable. In such case we will send you an email offering you to wait until the product you have purchased becomes available or to obtain a refund on your purchase.
Prices
All prices at the website are shown in EUR unless you have selected other currency option ( USD/ GBP/PLN). The currency switch button is located at the top left hand corner of the site. Customers purchasing form countries served as DDP shall incur relevant duty and tax, which will be included in the final purchase price. Orders placed from countries served as DDU shall incur purchase and shipping costs only, while import duty and taxes will be invoiced by a courier company or an import broker upon delivery of the purchase. It is recommended that you contact your local customs authority to determine the final price of your purchase before order
Payment
We accept Visa, MasterCard and Maestro credit and debit cards. You may also choose to pay from your PayPal account. Payment will be debited to your account upon dispatch of your order. By entering your credit card details on our website you authorize Suzana Perrez to perform credit checks and to transmit or obtain information about you to or from third parties in order to authenticate your identity, validate your payment card, obtain an initial payment card authorization and allow individual purchase transactions.
Suzana Perrez will take reasonable care to protect details of your payment, however should any negligence on our part occur, we shall not be held responsible for any loss you may suffer if a third party procures unauthorized access to any data you have entered on the site. The website uses the SSL technology to foster safe and reliable online shopping.
Returns and Exchanges
You may return items purchased at www.suzanaperrez.com within 14 days of receipt of your purchase, provided the items returned are in new and unworn condition, unwashed and unaltered with tags still attached. We will credit your account with the amount you paid for your order however the shipment cost will not be refunded. Please return your purchase to Suzana Perrez S.C., Wspolna 41, 00-519 Warszawa. All returns are effected at the customer’s expense. Please bear in mind that customs duties and taxes are non-refundable.
Exchanges can only be made in case of a product fault resulting from manufacturing flaws, provided the product is in new and unused condition, with tags still attached. Exchanges can be made to an identical product. In case an identical product is unavailable, our Customer Care department will assist you to choose the best option for an exchange or you will be issued a refund after we will have received the product and deemed it acceptable for a refund. All exchanged products are shipped at your expense ( free of charge by a courier company suggested to you in the exchange process).
Shipping
All orders placed at www.suzanaperrez.com will be delivered by DHL. We aim to dispatch an order within 48h from receiving it, however in the event of an increased number of orders or if items from your order are currently out of stock and we are expecting delivery from our manufacturer, orders may be dispatched with a slight delay. Once your order is shipped, you will receive an e-mail with tracking information. Standard delivery time for EU orders is 3-7 business days. Standard delivery time to other destinations is 7-14 business days.
Privacy Policy
We at Suzana Perrez S.C. treat all personal information regarding our customers with utmost care. Under the data protection law, as the customer data controller we are responsible for securely storing all date provided by our customers during purchasing process. Below you will find information on what data we are specifically collecting, how it is stored and what rights you have regarding our privacy policy.
All data you enter during shopping process at our website is controlled by Suzana Perrez S.C. 00-519 Warszawa, ul. Wspolna 51 under the Polish Data Protection Act of 2018.
Suzana Perrez Ltd collects and stores data required to provide our
service to customers.
Suzana Perrez collects and stores data required to provide our service to customers. We process your personal data such as your name, delivery address, mobile phone, e-mail address, billing address and payment details with regard to receiving, completing and dispatching your orders placed at www.suzanaperrez.com
We collect and process data regarding your internet activities by placing cookies in your search engine to monitor pages that you visit and your activities therein.
Some specific examples of the purpose of using the information you provide us with include: creating and administering your account; receiving, processing and dispatching your orders, receiving payment for your orders, to improve performance of our website based on the information about your preferences; to provide you with customer service.
All personal information entered at shopping process at our website is secured by SSL protocol, the technology encrypting data transfers between our website server and your browser.
Your data will be stored with us for as long as it is required to fulfill the purpose it has been collected for. Billing data may be retained until the end of relevant accounting period. Your payment details may be stored until all legal bindings regarding withdrawal from sale or any dispute over payment have been completed. All information regarding your browser activity that we use for analytic purposes will be stored until you issue a written notice to delete it.
You have the right to correct your data or to request the deletion of all personal information provided to us via our website by sending an appropriate request to us. At any time you have the right to receive a copy of your data by sending as a written request and completing identification procedures to prevent unauthorized data sharing.
Intellectual Property Rights
All content of this Website, including text, graphic marks and photographs, consists the intellectual property of Suzana Perrez S.C. and must not be reproduced or modified for commercial use.
Restrictions
Users are not allowed to reproduce the content of this Website nor use it for any commercial purpose. Using this Website in any way that might be damaging to the Website or contrary to applicable laws, data mining or advertising by means of using the Website content is strictly prohibited. suzanaperrez.com shall be eligible to deny temporarily or permanently access to the site for the users who do not comply with the above restrictions of use.
Content
suzanaperrez.com understands ‚Content’ as all parts of the Intellectual Property mentioned above. Any part of the Content of this Website can be shared upon previous agreement with Suzana Perrez. At the same time we refrain from insisting that all Content on this site is error-free. We advise users of this Website to install virus-scanning programs to secure their devices from unwanted harmful components.
No warranties
Suzana Perrez S.C. shall make its best effort to render the highest-quality services to its customers. However, Suzana Perrez S.C. disclaims all implied warranties of merchantability and fitness for a particular purpose with respect to the services provided.
Limitations of liability
In no event shall Suzana Perrez S.C., nor any of its representatives, be liable to any third party for any damage, errors or omissions resulting from the use of this website.
Indemnification
The users of this website shall indemnify Suzana Perrez S.C. and all its representatives from any claims, demands, liabilities and costs, including reasonable attorney fees and expenses resulting form the indemnifying party’s material breach of any of the Terms and Conditions herein.
Severability
In case any provision of these Terms and Conditions is held to be unenforceable or invalid, the remaining parts shall remain in full force and effect.
Variation of Terms
Suzan Perrez shall retain the right to introduce changes to the Terms and Conditions herein and the website in general whenever it considers fit and without prior notice.
Governing Law and Jurisdiction
The Terms and Conditions herein and all our policies shall be governed and construed in accordance with the Polish law and the relevant courts of Poland shall have exclusive jurisdiction.
